On August 13th at approximately 18:10 BST, while performing a planned database upgrade for security improvements, an unexpected configuration change caused a major service disruption.

The incident primarily affected:

Widgets

Website

Timetable on the dashboard

Our engineering team worked to resolve the issue, and full service was restored in just under one hour.

We sincerely apologize for the disruption and inconvenience this may have caused. We are taking steps to ensure similar issues are prevented in the future.

Thank you for your understanding and patience.