Incidents reported on status page for Baluu LTD https://baluu-ltd.betteruptime.com/ en https://baluu-ltd.betteruptime.com/incident/705623 Wed, 13 Aug 2025 18:21:00 -0000 https://baluu-ltd.betteruptime.com/incident/705623#80aa74e002c9124bbd0f98dfd66448b23ab93eb74c44b126f28d4c4a507370e9 On August 13th at approximately 18:10 BST, while performing a planned database upgrade for security improvements, an unexpected configuration change caused a major service disruption. The incident primarily affected: Widgets Website Timetable on the dashboard Our engineering team worked to resolve the issue, and full service was restored in just under one hour. We sincerely apologize for the disruption and inconvenience this may have caused. We are taking steps to ensure similar issues are prevented in the future. Thank you for your understanding and patience. https://baluu-ltd.betteruptime.com/incident/705623 Wed, 13 Aug 2025 18:21:00 -0000 https://baluu-ltd.betteruptime.com/incident/705623#80aa74e002c9124bbd0f98dfd66448b23ab93eb74c44b126f28d4c4a507370e9 On August 13th at approximately 18:10 BST, while performing a planned database upgrade for security improvements, an unexpected configuration change caused a major service disruption. The incident primarily affected: Widgets Website Timetable on the dashboard Our engineering team worked to resolve the issue, and full service was restored in just under one hour. We sincerely apologize for the disruption and inconvenience this may have caused. We are taking steps to ensure similar issues are prevented in the future. Thank you for your understanding and patience. https://baluu-ltd.betteruptime.com/incident/705623 Wed, 13 Aug 2025 18:21:00 -0000 https://baluu-ltd.betteruptime.com/incident/705623#80aa74e002c9124bbd0f98dfd66448b23ab93eb74c44b126f28d4c4a507370e9 On August 13th at approximately 18:10 BST, while performing a planned database upgrade for security improvements, an unexpected configuration change caused a major service disruption. The incident primarily affected: Widgets Website Timetable on the dashboard Our engineering team worked to resolve the issue, and full service was restored in just under one hour. We sincerely apologize for the disruption and inconvenience this may have caused. We are taking steps to ensure similar issues are prevented in the future. Thank you for your understanding and patience. https://baluu-ltd.betteruptime.com/incident/705623 Wed, 13 Aug 2025 18:21:00 -0000 https://baluu-ltd.betteruptime.com/incident/705623#80aa74e002c9124bbd0f98dfd66448b23ab93eb74c44b126f28d4c4a507370e9 On August 13th at approximately 18:10 BST, while performing a planned database upgrade for security improvements, an unexpected configuration change caused a major service disruption. The incident primarily affected: Widgets Website Timetable on the dashboard Our engineering team worked to resolve the issue, and full service was restored in just under one hour. We sincerely apologize for the disruption and inconvenience this may have caused. We are taking steps to ensure similar issues are prevented in the future. Thank you for your understanding and patience. https://baluu-ltd.betteruptime.com/incident/705623 Wed, 13 Aug 2025 18:21:00 -0000 https://baluu-ltd.betteruptime.com/incident/705623#80aa74e002c9124bbd0f98dfd66448b23ab93eb74c44b126f28d4c4a507370e9 On August 13th at approximately 18:10 BST, while performing a planned database upgrade for security improvements, an unexpected configuration change caused a major service disruption. The incident primarily affected: Widgets Website Timetable on the dashboard Our engineering team worked to resolve the issue, and full service was restored in just under one hour. We sincerely apologize for the disruption and inconvenience this may have caused. We are taking steps to ensure similar issues are prevented in the future. Thank you for your understanding and patience. https://baluu-ltd.betteruptime.com/incident/705623 Wed, 13 Aug 2025 18:21:00 -0000 https://baluu-ltd.betteruptime.com/incident/705623#80aa74e002c9124bbd0f98dfd66448b23ab93eb74c44b126f28d4c4a507370e9 On August 13th at approximately 18:10 BST, while performing a planned database upgrade for security improvements, an unexpected configuration change caused a major service disruption. The incident primarily affected: Widgets Website Timetable on the dashboard Our engineering team worked to resolve the issue, and full service was restored in just under one hour. We sincerely apologize for the disruption and inconvenience this may have caused. We are taking steps to ensure similar issues are prevented in the future. Thank you for your understanding and patience. https://baluu-ltd.betteruptime.com/incident/595785 Mon, 02 Jun 2025 20:53:00 -0000 https://baluu-ltd.betteruptime.com/incident/595785#6e12b063b077d15fcf2cb18f449988ceb7fe355fb582526e8339c021c67aa858 At 20:21 BST, we began receiving alerts from our monitoring services indicating that system response times were significantly slower than normal. By 20:30 BST, the system became unresponsive, impacting key services including Widget Booking, payment processing (workers), and the Dashboard. We identified the root cause as a DDoS (Distributed Denial-of-Service) attack—a type of cyberattack aimed at overwhelming systems to make them unresponsive. To mitigate the issue, we immediately took countermeasures: Upgraded our database infrastructure and connection pooling Enabled additional protection via our cloud-based security layer, which now sits in front of our web applications At 21:03 BST, we successfully restored the Widget Booking service so customers could resume bookings. The Dashboard remained offline temporarily as we continued monitoring system stability. After observing sustained stability and consistent booking traffic for over 30 minutes, we re-enabled the Dashboard at 21:45 BST, restoring full system functionality for our partners. We sincerely apologize for the disruption and appreciate your patience. Our team worked diligently to respond quickly and keep you informed throughout the incident. If you have any further questions or concerns, please don’t hesitate to reach out. https://baluu-ltd.betteruptime.com/incident/595773 Mon, 02 Jun 2025 20:28:00 -0000 https://baluu-ltd.betteruptime.com/incident/595773#b0138d251ffbff4415db94e9f1a7bfe09590dfdd11d6c01a9c44401fc638ab9b We are able to run back the customer pages where they can book.! https://baluu-ltd.betteruptime.com/incident/595773 Mon, 02 Jun 2025 20:28:00 -0000 https://baluu-ltd.betteruptime.com/incident/595773#b0138d251ffbff4415db94e9f1a7bfe09590dfdd11d6c01a9c44401fc638ab9b We are able to run back the customer pages where they can book.! https://baluu-ltd.betteruptime.com/incident/595773 Mon, 02 Jun 2025 20:28:00 -0000 https://baluu-ltd.betteruptime.com/incident/595773#b0138d251ffbff4415db94e9f1a7bfe09590dfdd11d6c01a9c44401fc638ab9b We are able to run back the customer pages where they can book.! https://baluu-ltd.betteruptime.com/incident/595773 Mon, 02 Jun 2025 20:28:00 -0000 https://baluu-ltd.betteruptime.com/incident/595773#b0138d251ffbff4415db94e9f1a7bfe09590dfdd11d6c01a9c44401fc638ab9b We are able to run back the customer pages where they can book.! https://baluu-ltd.betteruptime.com/incident/595773 Mon, 02 Jun 2025 20:28:00 -0000 https://baluu-ltd.betteruptime.com/incident/595773#b0138d251ffbff4415db94e9f1a7bfe09590dfdd11d6c01a9c44401fc638ab9b We are able to run back the customer pages where they can book.! https://baluu-ltd.betteruptime.com/incident/595762 Mon, 02 Jun 2025 20:01:00 -0000 https://baluu-ltd.betteruptime.com/incident/595762#7bbb740f4378d37aa123f9a67430c64265a0f6690592d1ba21ebdf1d2be42dc0 Our system is currently facing an major outage due to DDoS that generate connections and make the system unresponsive. We are working to mitigate the issue. https://baluu-ltd.betteruptime.com/incident/595762 Mon, 02 Jun 2025 20:01:00 -0000 https://baluu-ltd.betteruptime.com/incident/595762#7bbb740f4378d37aa123f9a67430c64265a0f6690592d1ba21ebdf1d2be42dc0 Our system is currently facing an major outage due to DDoS that generate connections and make the system unresponsive. We are working to mitigate the issue. https://baluu-ltd.betteruptime.com/incident/595762 Mon, 02 Jun 2025 20:01:00 -0000 https://baluu-ltd.betteruptime.com/incident/595762#7bbb740f4378d37aa123f9a67430c64265a0f6690592d1ba21ebdf1d2be42dc0 Our system is currently facing an major outage due to DDoS that generate connections and make the system unresponsive. We are working to mitigate the issue. https://baluu-ltd.betteruptime.com/incident/595762 Mon, 02 Jun 2025 20:01:00 -0000 https://baluu-ltd.betteruptime.com/incident/595762#7bbb740f4378d37aa123f9a67430c64265a0f6690592d1ba21ebdf1d2be42dc0 Our system is currently facing an major outage due to DDoS that generate connections and make the system unresponsive. We are working to mitigate the issue. https://baluu-ltd.betteruptime.com/incident/595762 Mon, 02 Jun 2025 20:01:00 -0000 https://baluu-ltd.betteruptime.com/incident/595762#7bbb740f4378d37aa123f9a67430c64265a0f6690592d1ba21ebdf1d2be42dc0 Our system is currently facing an major outage due to DDoS that generate connections and make the system unresponsive. We are working to mitigate the issue. https://baluu-ltd.betteruptime.com/incident/595762 Mon, 02 Jun 2025 20:01:00 -0000 https://baluu-ltd.betteruptime.com/incident/595762#7bbb740f4378d37aa123f9a67430c64265a0f6690592d1ba21ebdf1d2be42dc0 Our system is currently facing an major outage due to DDoS that generate connections and make the system unresponsive. We are working to mitigate the issue. https://baluu-ltd.betteruptime.com/incident/520591 Fri, 28 Feb 2025 15:52:00 -0000 https://baluu-ltd.betteruptime.com/incident/520591#7521030fa8c78283f11e3b348eb37d3c445abc187ead2176487d08820eaec6b5 Vercel, the service we use to deploy our applications (dashboard and customer website), is facing a major outage, and therefore, our service can be affected by either crashing or lagging. We are actively monitoring the situation. https://www.vercel-status.com/ https://baluu-ltd.betteruptime.com/incident/520591 Fri, 28 Feb 2025 15:52:00 -0000 https://baluu-ltd.betteruptime.com/incident/520591#7521030fa8c78283f11e3b348eb37d3c445abc187ead2176487d08820eaec6b5 Vercel, the service we use to deploy our applications (dashboard and customer website), is facing a major outage, and therefore, our service can be affected by either crashing or lagging. We are actively monitoring the situation. https://www.vercel-status.com/ https://baluu-ltd.betteruptime.com/incident/520591 Fri, 28 Feb 2025 15:52:00 -0000 https://baluu-ltd.betteruptime.com/incident/520591#7521030fa8c78283f11e3b348eb37d3c445abc187ead2176487d08820eaec6b5 Vercel, the service we use to deploy our applications (dashboard and customer website), is facing a major outage, and therefore, our service can be affected by either crashing or lagging. We are actively monitoring the situation. https://www.vercel-status.com/ https://baluu-ltd.betteruptime.com/incident/492787 Wed, 08 Jan 2025 21:57:00 -0000 https://baluu-ltd.betteruptime.com/incident/492787#fd2790cf3d975eaf681ad4972aa76ddabd502ecddcb781fed57eccdee726d342 Dear Customers and Partners, We want to inform you about a recent issue with our old email provider, which has faced limitations imposed by Outlook and Hotmail inboxes. As a result, some emails have been delayed in reaching you. To resolve this and ensure seamless communication, we are transitioning to a new email provider. This move aligns with our ongoing efforts to enhance reliability and efficiency. Additionally, we are in contact with Microsoft to address and remove the limitations affecting our previous provider. Thank you for your understanding and patience as we make this transition. If you experience any issues or have questions, please don't hesitate to reach out https://baluu-ltd.betteruptime.com/incident/492787 Wed, 08 Jan 2025 21:57:00 -0000 https://baluu-ltd.betteruptime.com/incident/492787#fd2790cf3d975eaf681ad4972aa76ddabd502ecddcb781fed57eccdee726d342 Dear Customers and Partners, We want to inform you about a recent issue with our old email provider, which has faced limitations imposed by Outlook and Hotmail inboxes. As a result, some emails have been delayed in reaching you. To resolve this and ensure seamless communication, we are transitioning to a new email provider. This move aligns with our ongoing efforts to enhance reliability and efficiency. Additionally, we are in contact with Microsoft to address and remove the limitations affecting our previous provider. Thank you for your understanding and patience as we make this transition. If you experience any issues or have questions, please don't hesitate to reach out https://baluu-ltd.betteruptime.com/incident/492787 Wed, 08 Jan 2025 21:57:00 -0000 https://baluu-ltd.betteruptime.com/incident/492787#fd2790cf3d975eaf681ad4972aa76ddabd502ecddcb781fed57eccdee726d342 Dear Customers and Partners, We want to inform you about a recent issue with our old email provider, which has faced limitations imposed by Outlook and Hotmail inboxes. As a result, some emails have been delayed in reaching you. To resolve this and ensure seamless communication, we are transitioning to a new email provider. This move aligns with our ongoing efforts to enhance reliability and efficiency. Additionally, we are in contact with Microsoft to address and remove the limitations affecting our previous provider. Thank you for your understanding and patience as we make this transition. If you experience any issues or have questions, please don't hesitate to reach out https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 02:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#9b916a3ec2d27f95b60fdadc7bb508209857a3e4dd939cc621ca4bf68a26845a Maintenance completed https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 02:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#9b916a3ec2d27f95b60fdadc7bb508209857a3e4dd939cc621ca4bf68a26845a Maintenance completed https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 02:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#9b916a3ec2d27f95b60fdadc7bb508209857a3e4dd939cc621ca4bf68a26845a Maintenance completed https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 02:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#9b916a3ec2d27f95b60fdadc7bb508209857a3e4dd939cc621ca4bf68a26845a Maintenance completed https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 02:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#9b916a3ec2d27f95b60fdadc7bb508209857a3e4dd939cc621ca4bf68a26845a Maintenance completed https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 02:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#9b916a3ec2d27f95b60fdadc7bb508209857a3e4dd939cc621ca4bf68a26845a Maintenance completed https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 00:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#05344b7866556a880a2a88c22a51d84e476c30ee2d0aeba24cc94ae0d8094f6c Dear Customers, Please be advised that scheduled maintenance will take place today between 12:00 AM and 1:00 AM UK time. During this time, our systems may be temporarily unavailable. We are performing these updates to enhance system performance and ensure a better experience for you. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any urgent concerns, please feel free to reach out to our support team. Thank you for your patience. https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 00:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#05344b7866556a880a2a88c22a51d84e476c30ee2d0aeba24cc94ae0d8094f6c Dear Customers, Please be advised that scheduled maintenance will take place today between 12:00 AM and 1:00 AM UK time. During this time, our systems may be temporarily unavailable. We are performing these updates to enhance system performance and ensure a better experience for you. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any urgent concerns, please feel free to reach out to our support team. Thank you for your patience. https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 00:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#05344b7866556a880a2a88c22a51d84e476c30ee2d0aeba24cc94ae0d8094f6c Dear Customers, Please be advised that scheduled maintenance will take place today between 12:00 AM and 1:00 AM UK time. During this time, our systems may be temporarily unavailable. We are performing these updates to enhance system performance and ensure a better experience for you. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any urgent concerns, please feel free to reach out to our support team. Thank you for your patience. https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 00:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#05344b7866556a880a2a88c22a51d84e476c30ee2d0aeba24cc94ae0d8094f6c Dear Customers, Please be advised that scheduled maintenance will take place today between 12:00 AM and 1:00 AM UK time. During this time, our systems may be temporarily unavailable. We are performing these updates to enhance system performance and ensure a better experience for you. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any urgent concerns, please feel free to reach out to our support team. Thank you for your patience. https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 00:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#05344b7866556a880a2a88c22a51d84e476c30ee2d0aeba24cc94ae0d8094f6c Dear Customers, Please be advised that scheduled maintenance will take place today between 12:00 AM and 1:00 AM UK time. During this time, our systems may be temporarily unavailable. We are performing these updates to enhance system performance and ensure a better experience for you. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any urgent concerns, please feel free to reach out to our support team. Thank you for your patience. https://baluu-ltd.betteruptime.com/incident/472290 Thu, 05 Dec 2024 00:00:00 -0000 https://baluu-ltd.betteruptime.com/incident/472290#05344b7866556a880a2a88c22a51d84e476c30ee2d0aeba24cc94ae0d8094f6c Dear Customers, Please be advised that scheduled maintenance will take place today between 12:00 AM and 1:00 AM UK time. During this time, our systems may be temporarily unavailable. We are performing these updates to enhance system performance and ensure a better experience for you. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any urgent concerns, please feel free to reach out to our support team. Thank you for your patience.